Customer Satisfaction Surveys

Guild Quality logo

When you choose Cates Building, you are selecting a company that is continuously complimented for Quality & Customer Service from our customers and industry peers. Our attention to the details is intended to deliver one thing: a home of impeccable quality and finish.

As a GuildQuality Guildmember, Cates Building relies on third party customer surveys to help us deliver an exceptional customer experience. GuildQuality's survey process is an important part of our commitment to service excellence.

Each Homeowner will be contacted by the Guild Quality survey team after closing via email or by phone and asked to complete a short survey. The feedback from these surveys helps us in our effort to deliver the best possible quality and service.

Customer Feedback

  • Likely to Recommend 100%
  • Value 100%
  • Budget 100%
  • Schedule 100%
  • Professional & Organized 100%
  • Expertise 100%
  • Communication 100%